Terms of Service
Effective Date: October 13, 2025
These Terms of Service govern software development and consulting services provided by Raúl Negrón-Otero d/b/a RNO Software ("RNO Software," "we," "us," or "our"). By engaging our services, you ("Client") agree to be bound by these terms.
1. Services Provided
RNO Software provides software development consulting and related technical services. Services are provided exclusively on an hourly or retainer basis. We do not offer fixed-price project arrangements.
2. Engagement Process
Initial consultations, discovery sessions, and project estimates are provided at no charge unless otherwise specified. Billable services commence only upon execution of a written service agreement between RNO Software and the Client.
Each service agreement will define the scope of work, applicable rates, potential project timeline, and payment terms specific to that engagement.
Client's written acceptance by email or other electronic communication constitutes binding agreement to proceed under these Terms and any associated service agreement.
3. Payment Terms
Payment terms are established individually for each engagement and will be documented in the service agreement. Terms may vary based on project requirements and client needs.
RNO Software reserves the right to adjust rates for future engagements or offer promotional pricing independent of existing agreements.
4. Scope and Estimates
We bill only for work within the agreed scope of services. If project requirements evolve such that work is expected to significantly exceed prior estimates, we will notify the Client and obtain approval before proceeding with additional billable work.
5. Service Quality and Communication
RNO Software commits to delivering professional-quality work and will proactively communicate any risks or obstacles that may affect project outcomes. Should a contracted deliverable become unattainable as originally defined, we will inform the Client promptly and work toward a mutually acceptable resolution.
6. Disclaimer of Warranties
Except as expressly stated in a written service agreement, RNO Software provides all services "as is" and makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or guaranteed results. RNO Software does not warrant that services will meet all Client expectations or achieve specific business outcomes unless explicitly documented in the service agreement.
7. Client Obligations
The Client agrees to provide timely information, feedback, and access to necessary resources required for project completion. The Client will communicate in good faith throughout the engagement. Delays in Client responsiveness may impact project timelines and deliverables.
8. Intellectual Property
Intellectual property ownership and licensing terms will be defined in the individual service agreement executed between RNO Software and the Client.
9. Service Delivery
RNO Software is a sole proprietorship operated by Raúl Negrón-Otero. All services will be performed directly by the principal unless otherwise specified in writing.
10. Confidentiality
Both parties agree to maintain the confidentiality of proprietary and sensitive information exchanged during the engagement, subject to terms specified in the service agreement.
11. Limitation of Liability
To the maximum extent permitted under applicable law, RNO Software's total liability arising from or related to services provided shall not exceed the total fees paid by the Client for the specific engagement giving rise to the claim.
RNO Software shall not be liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or business interruption.
12. Right to Decline Services
RNO Software reserves the right to decline any engagement that would conflict with existing client obligations or present ethical or legal concerns. If such conflicts arise during an existing engagement, we will notify the Client promptly.
13. Termination
Either party may terminate an engagement in accordance with the terms specified in the applicable service agreement.
14. Governing Law
These Terms of Service and all service agreements shall be governed by the laws of the Commonwealth of Puerto Rico. Any disputes arising from these terms or related services shall be subject to the jurisdiction of the courts of Puerto Rico.
15. Modifications
RNO Software may modify these Terms of Service at any time. Modifications will apply to engagements commenced after the effective date of the change. Existing engagements remain subject to the terms in effect at the time of execution.
16. Severability and Entire Agreement
If any provision of these Terms of Service is found to be unenforceable, the remaining provisions shall remain in full force and effect.
These Terms of Service, together with any executed service agreement, constitute the entire agreement between RNO Software and the Client and supersede all prior understandings regarding the services provided.
Contact Information:
legal (at) rnosoftware (dot) com