Privacy Policy

Effective Date: October 13, 2025

Raúl Negrón-Otero d/b/a RNO Software ("RNO Software," "we," "us," or "our") respects the privacy of our clients and website visitors. This Privacy Policy describes how we collect, use, and protect information in connection with our software consulting services and website.

1. Scope

This Privacy Policy applies to:

• Visitors to our website
• Prospective and current clients
• Information handled during consulting engagements

2. Website Information Collection

Analytics

Our website uses Plausible Analytics, a privacy-focused analytics service that does not use cookies or collect personally identifiable information. Plausible collects only aggregated, anonymous usage statistics to help us understand how visitors use our site.

No Cookies

Our website does not use cookies or similar tracking technologies.

No Contact Forms

We do not collect information through website contact forms. All inquiries are handled through direct email communication.

3. Information We Collect During Engagements

When you engage RNO Software for consulting services, we may collect:

• Contact information (name, email address, phone number)
• Business information necessary to provide services
• Communications between you and RNO Software
• Any information you provide to facilitate project work

We collect only information necessary to deliver the contracted services.

4. Project Confidentiality

In the course of providing software consulting services, we may have access to sensitive client information, including but not limited to:

• Source code and technical documentation
• Internal business communications
• User data and databases
• System credentials and access tokens
• Proprietary business information

All project-related information is treated as confidential and proprietary to the Client. We do not disclose, share, or use this information for any purpose other than fulfilling our service obligations to you.

Meeting and Consultation Confidentiality

All information discussed during meetings, consultations, video calls, or other communications with RNO Software is treated as confidential. This includes initial discovery sessions, technical discussions, strategic planning conversations, and any other verbal or written exchanges. We do not record meetings without your explicit consent, and we do not share discussion content with third parties.

5. How We Use Information

We use collected information exclusively to:

• Respond to inquiries about our services
• Perform contracted consulting services
• Communicate about active projects
• Fulfill our contractual obligations

We do not:

• Send marketing emails or newsletters
• Share information with third parties for marketing purposes
• Sell or rent client information
• Use client information for purposes unrelated to the contracted services

6. Information Sharing and Disclosure

We do not share client information with third parties except in the following circumstances:

• When required by law or legal process
• When you provide explicit written consent
• When necessary to perform contracted services (only with your prior approval)

7. Data Storage and Security

Client information is stored securely using:

• Google Workspace services
• Local encrypted storage devices
• Industry-standard security practices

While we implement reasonable security measures to protect your information, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.

8. Data Retention

We retain client information only as long as necessary to fulfill our contractual obligations and comply with legal requirements. Project-related data is deleted or returned to clients upon completion of engagements unless otherwise agreed.

9. Use of Client Work in Portfolio or Marketing

We will not use, reference, or display any client work, deliverables, or project information in our portfolio, case studies, or promotional materials without obtaining your explicit written permission in advance.

10. Your Rights

You have the right to:

• Request information about what data we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Governing Law

This Privacy Policy is governed by the laws of the Commonwealth of Puerto Rico.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact: legal (at) rnosoftware (dot) com.